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RETURN AND EXCHANGE POLICY
Items purchased from Zuiqe Secret are eligible for return/exchanges, if returned within 7 days of delivery.
1) All Prepaid orders are eligible for free returns. All COD orders are only eligible for exchanges.
2) All Items must be in their original condition- unworn, unused with the tag, labels and in the same packing.
3) For all second-time shippings, a Rs.150 shipping fee needs to be processed for re-shipping. You can alternatively choose to self-ship/ arrange pickups from.
4) Items purchased on sale/clearance/Pre-applied-Discounts/ Bundle discounts are Final sale items and cannot be returned. However we would be happy to replace it with a different size, if you’d need a size exchange.
(A reverse shipping fee of Rs.150 needs to be processed to raise an exchange request for such items.)
5) Only store credits are issued in case of refunds.
6) Using discount codes does not make an item a final sale. The items can still be returned in accordance to it being a full priced or discounted product originally.
How to cancel an order ?
You can cancel an order within 24 hours of placing one and mail us at firstname.lastname@example.org as soon as possible and we’ll attempt a cancellation before your order is processed further.
How to process a return?
Step 1: Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package in the same way it was delivered.
Step 2: Raise a Return/exchange request from our return and exchange center.
Step 3: our team schedules a pick-up that should take up to 3-5 days. In case of a size exchange, our team ships the new size(s) in parallel. For a return that results in the refund of the product would have to reach our facility for quality inspection.
If you face any issues, just mail us and our team will be happy to guide you through the process.
Received the wrong order or goods were damaged on arrival?
Please mail us at email@example.com within 24 hours of receiving the goods to raise a request against wrong/damaged orders.
Please send us:
1) Your order ID
2) A photo of your received order
3) Please state in detail the problem at hand.
Our team will proactively arrange a reverse pick up and send out a new fresh product.
Please note: The items should be unworn, unwashed with all tags attached and in the same condition, in which it was delivered to be eligible for a return against damaged/ wrong goods.